Ova Sanctum: Terms of Use
Ova Sanctum Website and Applications
Effective Date: March 12, 2025 (Last Updated)
Welcome. We’re glad you’re here.
These Terms of Use (“Terms”) govern your access to and use of ovasactum.com and any related websites, mobile applications, portals, features, content, courses, subscriptions, communications, and services offered by Ova Sanctum (collectively, the “Services”). In these Terms, Ova Sanctum, including Ova Sanctum The Circle and Ova Sanctum Clinics (collectively, “Ova Sanctum,” “we,” “us,” or “our”) refers to the entity operating the Services.
These Terms apply to all users who access or use the Services (“you,” “your”). If you are using the Services on behalf of another person (such as a dependent) or an organization, you represent that you have authority to do so and that you agree to these Terms on their behalf.
BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.
1. WHY THESE TERMS MATTER
These Terms explain the rules, responsibilities, and limitations that apply to using Ova Sanctum. They also describe how we handle disputes and how we limit legal risk.
Please also review our Privacy Policy, which explains how we collect, use, and protect information, including Protected Health Information (“PHI”) where applicable. The Privacy Policy is incorporated into these Terms by reference.
2. EMERGENCY NOTICE
For U.S. Residents: If you are experiencing a medical emergency, call 911 or seek immediate medical care.
For Users Outside the U.S.: Contact your local emergency services or healthcare provider immediately.
Ova Sanctum is not an emergency service and does not provide crisis intervention.
3. IMPORTANT HEALTH & SERVICES DISCLAIMER
Ova Sanctum provides (a) general education and wellness information and (b) a way to connect with independent professional clinicians (each, a “Practitioner”) who may provide services through The Circle or Clinics.
3.1 No Medical Advice Through the Website Content
Content on the public website and within Courses/Content is for general educational purposes and is not medical advice. Nothing on the Services should be interpreted as a diagnosis, treatment recommendation, or guarantee of outcomes.
Always consult with a qualified healthcare professional through our Ova Sanctum Clinics regarding any medical condition or treatment decision.
3.2 Product Recommendation & Affiliate Disclosure
Some of the products shared within Ova Sanctum may include a discount when purchased through our links, and in some cases, we may receive a small percentage of the sale.
These partnerships are intentionally chosen. Every product is selected based on clinical experience, alignment with our values, and what we believe truly supports your body.
This model allows us to continue offering thoughtful, accessible care while also creating a more sustainable ecosystem for midwifery-led support.
It is, in many ways, a shared benefit, supporting you, supporting this work, and supporting the makers behind the products.
3.3 Clinical Services Only Through Proper Channels
If clinical services are offered, they occur only within appropriate clinical workflows (including consent, intake, and documentation), typically through our secure proprietary Electronic Health Record system, and only where permitted by licensure and law.
3.4 Established Primary Care Requirement
Ova Sanctum requires members utilizing The Circle for guidance or telehealth services to maintain established care with an OB/GYN, Family Practice clinician, or Primary Care clinician, unless otherwise documented within the clinical record.
3.5 No Guarantee of Outcomes
Health and wellness outcomes are influenced by many factors. We do not guarantee results, symptom improvement, or specific outcomes from use of the Services, Content, or Practitioner services.
4. NON-DISCRIMINATION & ANTI-RACISM
Ova Sanctum is committed to an equitable and inclusive healthcare ecosystem. We do not exclude or treat people differently based on race, color, ancestry, national origin, religion, sex, gender identity, sexual orientation, disability, age, or other protected status. We actively work toward anti-racist practice in our partnerships, policies, and care model.
5. PRIVACY, HIPAA, AND COMMUNICATIONS
5.1 Privacy and HIPAA
When you use Services that involve PHI, your information may be protected by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state privacy laws. Our Privacy Policy explains how we collect and protect PHI, personally identifiable information (“PII”), and non-personally identifiable information.
5.2 Using the EHR
If you use clinical services, you may be required to use our proprietary EHR for intake, documentation, messaging, scheduling, and care delivery. You agree to provide accurate information and to follow EHR instructions. Additional consents (including HIPAA acknowledgments and telehealth consent) will be presented within the EHR.
5.3 Contact and Consent to Communications
By using the Services, you consent to receive communications from us electronically (email, portal message, SMS, push notifications, or postings within the Services). You can opt out of certain communications where legally permitted (for example, marketing texts), but you cannot opt out of essential service-related communications without deactivating your account.
6. LIMITED LICENSE; SERVICE & SITE USAGE; ALL RIGHTS RESERVED
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use, subject to these Terms.
You may install and use one copy of any mobile application associated with the Services on a personal device obtained through a legitimate app store.
Except as expressly permitted in these Terms, you may not copy, reproduce, distribute, publicly display, modify, create derivative works of, reverse engineer, sell, rent, lease, sublicense, or exploit any portion of the Services or Content without our written permission.
7. WHO CAN USE OUR SERVICES
The Services are intended for individuals 13 years of age or older. If you are between 13 and 18 (or the age of majority in your jurisdiction), you may use the Services only with the consent of a parent or legal guardian, unless applicable law permits you to access specific services without parental involvement.
If you provide information about a child under 13, you represent you are their parent or legal guardian and have authority to provide such information.
Practitioners may decline to provide services if, in their professional judgment, a user is not appropriate for a specific program or level of care.
8. PROHIBITED USES
You agree you will not:
Use the Services for illegal, fraudulent, or unauthorized purposes
Harass, abuse, stalk, harm, defame, or intimidate others
Post, transmit, or share unlawful, obscene, hateful, or violent content
Upload malware, viruses, or harmful code
Attempt to access data or accounts not belonging to you
Probe, scan, test, or breach security systems without authorization
Reverse engineer, scrape, or use automated tools to extract data
Impersonate another person or misrepresent your identity
Use the Services to obtain care outside of what is offered or approved by Ova Sanctum
Interfere with or disrupt the Services or servers
Remove proprietary notices from the Services or Content
We may suspend, terminate access, or pursue legal action for any violation.
9. SITE CONTENT; COURSES; SUBSCRIPTIONS
9.1 Content Use
Content provided through the Services is intended for your personal use and should not be shared or distributed without permission. Some content may not be available in all countries or jurisdictions. Accessing content outside permitted locations is at your own risk and you are responsible for compliance with local laws.
9.2 Course Access Options
Ova Sanctum may offer:
Course Rental: streaming access during the rental period
Course Purchase: streaming access and, if offered, downloadable materials for personal use
Course & Content Subscription: recurring subscription for access to streaming content; some workshops may require an additional discounted fee
We may add, remove, or modify content at any time.
9.3 Technical Requirements
You are responsible for internet access and compatible devices required to access content.
10. THE CIRCLE; GUIDANCE PACKAGES; TELEHEALTH CARE
10.1 Care Defined
“Care” refers to midwifery guidance packages and/or telehealth care delivered by a Practitioner. Care is personalized and relational and may require additional clinical intake, consents, and documentation through the EHR.
10.2 Registration
To begin Care, you typically schedule a paid consultation through the Services. If you proceed, you will be invited to create an EHR account and complete required intake, consents, and PHI collection.
10.3 Location & Licensing
Care may only be delivered where legally permitted. You are responsible for accurately disclosing your physical location at the time of a telehealth encounter. If you are located outside a Practitioner’s licensed jurisdiction, clinical care may be limited or unavailable.
10.4 24/7 Phone Triage
If included in your purchased package, you may have access to triage support (licensed midwife, CNM, or RN) for pressing concerns 24/7 during the period defined by your purchase. Triage is not emergency care.
10.5 Not Crisis Services
If you express intent to harm yourself or others, or if a Practitioner believes there is an imminent safety risk, we or the Practitioner may contact emergency services.
11. CHANGES; SERVICE INTERRUPTIONS
We may update these Terms from time to time. When feasible, we aim to provide at least 14 days’ notice before material changes take effect, unless changes are required for security, legal compliance, or urgent operational needs (which may take effect sooner).
We may modify, suspend, or discontinue any part of the Services at any time. We are not liable for interruptions, outages, or changes, including removal of content or features.
If you continue using the Services after updated Terms take effect, you agree to them. If you disagree, discontinue use and/or terminate your account.
12. PAYMENTS
12.1 Payment Processing
Payments are processed through third-party vendors such as Stripe. Prices are displayed before purchase. All fees are in U.S. dollars unless otherwise stated.
12.2 Authorization
By purchasing, you authorize us and our payment processors to charge your chosen payment method, including applicable taxes and recurring charges if you enroll in a subscription or installment plan.
12.3 Subscriptions
Subscriptions automatically renew unless canceled. Cancellation takes effect at the end of the current billing period. Some subscriptions may include a trial that converts to a paid plan unless canceled prior to trial expiration.
12.4 No Refunds; Exceptions for Products
ALL PURCHASES ARE FINAL AND NON-REFUNDABLE, including subscriptions, Services, Care, Practitioner fees, and digital content, except where required by law or where a specific product return policy explicitly allows a refund. Any refund is at our sole discretion unless legally required.
12.5 Fee Changes
We may update fees with notice as required by law. Continued use after notice constitutes acceptance. If you do not agree, cancel before new pricing takes effect.
12.6 Past Due Accounts
If an account becomes past due, we may attempt to resolve payment through communication and payment plans. If unresolved, we may use lawful collection methods and share necessary information with collection agencies or health plans where applicable and permitted by law.
12.7 Order Limits & Cancellations
We reserve the right to refuse, limit, or cancel orders at our discretion, including suspected resale or non-personal use.
13. ACCOUNTS; USERNAME; SECURITY
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you suspect unauthorized use.
You agree not to:
Access accounts or data not yours
Attempt to bypass security
Disrupt networks, servers, or user access
We may investigate suspected violations and report them to law enforcement where appropriate.
14. INTELLECTUAL PROPERTY
All Content, software, design, graphics, text, audio, video, databases, and materials are owned by Ova Sanctum or licensed to us and protected by intellectual property laws.
You may:
Access the Services
Download or print materials for personal use where allowed
You may not, without permission:
Copy, reproduce, publish, distribute, or sell Content
Create derivative works
Use our Marks, logos, or brand assets
Search engines may index public portions of the Services; this does not grant you rights to reuse Content.
Requests for permission: legal@ovasanctum.com
15. USER CONTRIBUTIONS; FEEDBACK
If you submit comments, feedback, testimonials, suggestions, or other content (excluding PHI submitted through the EHR), you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, publish, and display that content for business and promotional purposes.
You represent that your submissions:
Are truthful and not misleading
Do not violate laws or third-party rights
Do not contain malicious code
We may remove content at our discretion.
PHI submitted through the EHR is governed by HIPAA and our Privacy Policy and is not used for marketing outside permitted uses.
16. THIRD-PARTY CONTENT; LINKS; SERVICES
We may link to third-party websites, tools, products, or services. We do not control or endorse third parties and are not responsible for their content, security, or policies. Your interactions with third parties are solely between you and them.
17. INDEPENDENCE OF PRACTITIONERS
Practitioners providing services through Ova Sanctum are independent professionals, not employees of Ova Sanctum. Their advice and opinions are their own. Each Practitioner is responsible for meeting licensure, certification, ethical, and legal requirements.
Ova Sanctum will verify credentials and conduct reviews for compliance, but we do not guarantee the accuracy of practitioner information or any outcome of care. You are responsible for health decisions made in consultation with your chosen practitioner.
18. TERM; TERMINATION
These Terms begin when you first access, download, purchase, or use the Services and continue until terminated.
We may suspend or terminate your access at any time if we believe you violated these Terms, misused the Services, or created risk to others or to Ova Sanctum. If terminated, you may not access the Services again under another account.
You may terminate by canceling through account settings or by contacting accounts@ovasanctum.com.
Sections that by their nature should survive termination will survive, including Intellectual Property, Disclaimers, Limitations of Liability, Indemnification, and Dispute Resolution.
19. SOFTWARE
If the Services include software, it is provided “as-is.” Any End User License Agreement (EULA) presented with the software controls. If no separate EULA applies, you receive a limited license to use the software solely in connection with the Services.
20. DISCLAIMERS
THE SERVICES, CONTENT, AND ANY INFORMATION PROVIDED THROUGH OVA SANCTUM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
21. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, OVA SANCTUM WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR BUSINESS INTERRUPTION.
IN ALL CASES, OVA SANCTUM’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) $1,000 OR (B) THE AMOUNT YOU PAID TO OVA SANCTUM IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow certain limitations, so some of the above may not apply.
22. INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify and hold harmless Ova Sanctum and its officers, directors, contractors, employees, partners, and affiliates from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorney’s fees) arising out of or related to:
your misuse of the Services,
your violation of these Terms,
your violation of any law or third-party rights, or
your content submissions (excluding PHI in the EHR).
23. NOTICES & ELECTRONIC COMMUNICATIONS
Notices may be provided by email, mail, portal message, SMS, push notification, or posting within the Services. Communications are considered received when sent, whether or not you open them.
You may opt out of SMS by replying STOP (where applicable). Essential service communications may still be sent by email/portal.
24. ENTIRE AGREEMENT; GOVERNING LAW; SEVERABILITY
These Terms and policies posted by us (including the Privacy Policy and any additional terms presented at purchase) are the entire agreement between you and Ova Sanctum.
These Terms are governed by the laws of the State of Washington, without regard to conflict of laws principles, except where federal law applies.
If any provision is found unenforceable, the remaining provisions remain in effect.
25. DISPUTE RESOLUTION & ARBITRATION; CLASS ACTION WAIVER
We prefer to resolve concerns quickly and fairly.
Binding Arbitration: Except for the exceptions below, disputes will be resolved by binding arbitration under the rules of the American Arbitration Association (AAA).
You and Ova Sanctum waive the right to a jury trial and waive the right to participate in a class action. Claims must be brought individually.
Exceptions:
Small claims court matters
Complaints to government agencies
Injunctive relief to protect intellectual property or prevent misuse of the Services
Notice of Dispute: Before initiating arbitration, you must send a written notice describing the dispute and requested relief to:
Ova Sanctum
PO Box 60, 140 Lakeside Ave
Seattle, WA 98122
If unresolved after 30 days, arbitration may begin.
Arbitration Location/Format: If your claim is under $10,000, you may choose documents-only, phone hearing, or in-person hearing (Seattle or your local area, consistent with AAA rules).
If a claim is found to be brought in bad faith, the arbitrator may award fees as permitted by AAA rules and applicable law.
If the class action waiver is found unenforceable, the arbitration agreement may be severed and disputes will proceed in courts located in Seattle, Washington.
26. NO PARTNERSHIP OR AGENCY
Use of the Services does not create an employer-employee relationship, partnership, joint venture, or agency relationship. You may not bind Ova Sanctum to any obligation.
27. ASSIGNMENT
You may not assign your rights or obligations under these Terms. We may assign these Terms in connection with a merger, acquisition, sale of assets, or similar transaction.
28. CONTACT
Questions about these Terms: support@ovasanctum.com
Customer support: support@ovasanctum.com
Phone: 206-588-6122